IMPLEMENTATION AND REPORTING
Quality management System and principles
Quality Management involves planning, doing, checking, and acting to improve project quality standards.
Quality Management is most often broken into process groups:
- Quality Planning (QP) – The quality plan is created here. Every plan should have a desired objective or goal; the quality plan is no exception. The goal of quality management should be clearly communicated to all the stakeholders in a project.
- Quality Assurance (QA) – This process moves along with the project throughout the lifecycle. Quality assurance is all about evaluating if a project is moving towards delivering quality services. If all the quality characteristics are in place, the quality plan can proceed in an effective manner. When quality goals are not achieved or are not in the process of getting achieved, necessary steps and corrective actions should be identified.
- Quality Control (QC) – Here, operational techniques are used to ensure quality standards. Corrective actions should be effective whenever a problem arises relating to the quality or if the quality plan is not executed in the desired manner. Quality control involves monitoring project results and delivery to determine whether they meet desired results.
Seven Quality Management principles