Social Project Design


Quality management System and principles

Quality Assurance  (QA) 

  • means maintaining an intended quality level in the product or services from the beginning of the production process to its delivery. The aim is to prevent the defects or set up the whole process in a way that allows finding these defects at the earliest phases before the product is in the development phase.
  • is a way of ensuring that quality requirements will be fulfilled – the product will be “Fit for purpose” and made “right the first time.”
  • is a set of activities for ensuring quality in the processes by which products are developed.
  • contains all planned and systematic actions necessary to supply adequate confidence that a product or service will satisfy/fulfill given requirements for Quality.
  • ensures the program design’s overall integrity and consists of two separate but interrelated activities: Quality Control (QC) and Quality Assessment.

Quality control (QC)

  • verifying the Quality of the Output
  • is a process of fulfilling quality requirements by thoroughly reviewing the quality of all factors involved in production.
  • is the most basic level of quality management,
  • is the process through which we measure the actual quality performance and compare it with the set standards,
  • includes all activities of inspecting, testing, or checking a product to ensure it meets the requirements,
  • refers to the technical activities employed to ensure that the data collected are adequate for quality assessment purposes.
  • includes feedback systems to ensure activities are working as planned and intended and to verify that procedures are being carried out satisfactorily
  • QC intends to identify any issues—and either fix them or eliminate them—to ensure the end result is as expected.

Quality Assurance vs Quality Control

Quality Assessment 

  • Quality assessment activities are implemented to quantify the effectiveness of the quality control procedures.
  • The Initiate Quality Assessment process kicks off an assessment engagement.
  • One or more stakeholders may request a quality assessment of a project.

Quality Assessment and Improvement Process Overview

Quality Assessment & Risk of Bias

Quality assessment and improvement processes and techniques

Criteria for evaluation

  • Relevance regarding the problem, its definition in the wider social and political context, strategic documents at all levels, and the needs of the target groups of the intervention. We also examine the relationship between the problem definition and the intervention’s specific goals.
  • Effectiveness in relation to reaching the goals of the intervention, with a special focus on satisfying the needs of the target groups and (if applicable) an assessment of the effectiveness of dealing with the cause rather than the consequence of the problem.
  • Efficiency in reaching the goals in relation to the used resources – time, finances, technical and human capacities of implementers.
  • Impact on the quality of life of target groups, increase in target groups’ capacities, and further development of (segments of) society more generally.
  • Sustainability of results in the future.